FAQs - Frequently asked questions and answers
Below are some of the questions we are asked about Al Fresco mobile home holidays.
If you still can't find the answer to your question after looking through the questions and answers here, you can email us and we'll get back to you shortly.
How do I pay the balance of my holiday?
You can pay direct over the phone using Switch, Delta card, Visa, Mastercard and Eurocard. Due to the fee levied by credit card companies, a 2.5% charge will be made on each payment using Visa, Mastercard or Eurocard. No charge is made for payment by bankers draft or debit card. Please call 00 44 (0)871 231 3293 and select option 3. Calls cost 10p per minute plus network extras. Lines open seven days a week: 9am to 8pm Monday to Thursday, 9am to 6pm Friday, 9am to 5.30pm Saturday and 10.30am to 4.30pm Sunday. Calls may be recorded for quality monitoring and training purposes.
When is my balance due?
10 weeks before your departure date.
Can we move beds around in the mobile home?
In the twin bedrooms, single beds can be pushed together for you.
What time can we check in to and out of our mobile home?
Check in time is from 4pm onwards, and check out time is from 9am to 10am.
What is in a linen pack?
A single linen pack includes sheets, pillow case and towel. A double pack comprises of sheets, two pillow cases and two towels. Pillows and blankets are provided in the mobile home. We recommend you order additional sets if you're staying for more than 7 nights.
What is the last date we can order linen?
4 weeks before your departure.
Does the cot provided in the baby pack fit in the bedrooms?
The cot cannot be placed in the double bedroom, however it can be placed in the twin bedroom in place of one of the single beds.
Is gas/electric included?
Gas/electric is included in the holiday cost.
We do not live in the UK. How do we book a Thomson Al Fresco holiday?
You can either book via this website or give our reservations team a call on 00 44 (0)871 231 3293. Calls cost 10p per minute plus network extras.
Can we pay in Euros?
Sorry, we only accept payment in GB pounds sterling.
Do you have tents?
No sorry, our holidays are based in mobile home accommodation only.
What is in the mobile home inventory?
Your holiday home is fully equipped with everything you might need for a self catering family holiday.
Below is a list of all the items that should be present. If anything is missing or you break anything
during your stay please let your Al Fresco Representative know so they can replace it for you.
Outside equipment: Barbecue and tools (where permitted), 4 chairs, 1 table, 1 parasol and pole, 1 parasol base, 2 reclining chairs, 2 sunloungers, 1 sunlounger table.
Please note that in luxe decking/terrace there is no parasol or base, and outdoor chairs have cushions.
Crockery - 6 dinner plates, 6 bowls, 1 presentation plate, 6 mugs, 6 wine glasses, 4 egg cups, 6 side plates, 6 tall glasses.
Cutlery - 6 forks, 6 knives, 6 spoons, 6 teaspoons.
Other kitchen equipment: 1 tin opener, 1 corkscrew, 1 vegetable knife, 1 bread knife, 1 salad bowl, 1 salad server, 1 tray, 1 mixing spoon, 1 potato masher, 1 serving spoon, 1 ladle, 1 spatula, 1 colander, 1 chopping board, 1 measuring jug, 1 large pyrex bowl, 1 small pyrex bowl, 1 pyrex oven dish, 1 oven dish, 1 oven glove, 1 kettle, 1 frying pan, a set of 3 pans, 1 whisk, 1 pair of kitchen scissors, 1 potato peeler, 1 cheese grater, 1 pizza cutter, 1 cafétiere, 4 plastic plates, 4 plastic beakers, 4 plastic bowls.
Bedroom: 6 blankets, 6 pillows, 1 electric fan in each bedroom.
Safety equipment: 1 smoke alarm, 1 torch, 1 fire extinguisher, 1 fire blanket, 1 carbon monoxide detector.
Other equipment: 1 broom, 1 mop, 1 bucket, 1 doormat, 1 ashtray, 1 draining rack, 1 dustbin, 1 clothes airer, 1 toilet brush, 3 plug adaptors, 1 dustpan and brush, 1 hob igniter (where necessary), 1 dining table.
The following items are available to borrow from the Al Fresco reception. (Subject to availability) iron and ironing board, large stock pot, tea pot.
When will my tickets arrive?
Thomson Al Fresco operates ticketless travel, however we will email an itinerary, mobile home inventory, directions to the parc, to you 2 weeks before your departure.
What information do you need to make my flight booking?
The full names of all members of your party as they appear on passport, and dates of birth.
What is Advanced Passenger Information (API)?
The collection of Advanced Passenger Information (API) is a requirement to/from specific countries, it involves obtaining passenger information from passports and transmitting to the applicable country prior to customers entering the country.
Collecting API is a very simple process. Information required from all passengers travelling on the flight is: passport number, date of birth, nationality, document type, company issue, expiry/start date. When carried out at check-in, the process involves passports being swiped through a special machine which collects the relevant data. Easyjet, Monarch, Jet 2, BMI Baby, Flybe, British Midland, British Airways and Thomson require Advanced Passenger Information.
Can I take my pet on a Thomson Al Fresco holiday?
Sorry we don't allow pets in Thomson Al Fresco mobile homes.
What is the Housekeeping Deposit?
On arrival you will be asked to pay a deposit of £70 (100 euro) which is refundable providing you leave your accommodation as you found it. For security reasons, UK cheques are preferred.